Refund Policy

At Essentials R US, we prioritize the health and safety of all our customers and their pets. Due to the sensitive nature of our products and the variety of pet allergies, we have established the following return policy: 

• Unopened and Undamaged Items: We accept returns within 14 days of purchase, provided the item is in its original, unopened packaging and in pristine condition. Proof of purchase is required for all returns.

• Opened or Damaged Products: For the safety of our customers and their pets, we cannot accept returns of any items that have been opened, used, or show signs of damage. This includes packaging that has been torn, punctured, or otherwise altered.

• Non-Returnable Items: Certain products may be marked as non-returnable due to their nature or hygiene concerns. Please check product descriptions or contact us before making a purchase.

We appreciate your understanding as we maintain strict policies to ensure the well-being of our community. If you have any questions or concerns, please do not hesitate to contact our customer service team.